SHIPPING & PAYMENT
Q.: Do you ship worldwide?
A.: Yes
Q.: How long does it take and how much does it cost?
A.: This information is available at the
Shipping Help section.
Q.: When are you shipping my order?
A.: We ship every Tuesdays and Fridays. So, your
order will be shipped on the first Tuesday or Friday after we
receive your payment.
Q.: Which types of payment do you accept?
A.: PayPal, Bank Transfers (inside Europe Union to a
Spanish bank), Western Union transfers and MoneyGram transfers.
There's more information available at the
Payment Help section.
Q.: What if I don't want to use my credit card
number over the Internet?
A.: That is fine because you do NOT need your credit
card number in order to pay with Bank Transfer, Moneygram and
Western Union.
Q.: What is this Bank Transfer paymet type?
A.: We give you our bank name and account number plus
some information on how to transfer money from your account to ours.
As our account is in a Spanish bank this method is specialy good for
European customers.
GUARANTEE
Q.: Which guarantees do I have when buying with
EBrazil.com.br?
A.: We guarantee our products from the moment it
leaves our store to the moment it's delivered at your home. If it
comes with a defect or if it's damaged during the transportation we
will send a new one to you free of charge.
Q.: I've received the product I asked for but it's
damaged. What can I do know?
A.: Write to our
contact address and explain what is damaged. Please attach a
digital picture to the message.
Q.: I've bought a product but now I've changed my
mind. What can I do?
A.: Write to us as soon as possible. If we haven't
shipped it yet we will give your money back. Otherwise after you
receive it you can ship it back to us and we will refund your money,
except for the shipping fee.
Q.: I've bought a product but it doesn't fit! What
can I do?
A.: Just ship the product back and we will send
another one. The shipping fee will run at your own cost.
Q.: Which size can I choose for my Havaina Sandals?
A.: You can choose the same size of your regular
shoes. All the sizes are listed in US, EU and BR men scale.
Q.: Which size can I choose for my
Capoeira pants? A.: There are 4 basic or custom sizes:
| Size |
Small |
Medium |
Large |
Extra Large |
| Height |
People between 1,5 and 1,6 meters tall |
People between 1,6 and 1,7 meters tall |
People between 1,7 and 1,8 meters tall |
People between 1,8 and 1,9 meters tall |
| X |
30 cm / 11,8" |
32,5 cm / 12,6" |
35 cm / 13,8" |
37,5 cm / 14,6" |
| Y |
90 cm / 35,4" |
95 cm / 37,4" |
102 cm / 40,2" |
107 cm / 42,1" |
Q.: Where do you get your instruments from?
A.: All the instruments we sell are made by
professional musicians and instrument makers with the supervision of
Capoeira Master Buda. Only fine materials are employed on their
construction so we guarantee good sound quality. On the shop Music
Instrument section you can download plenty of MP3 files with the
REAL recorded sound of the instruments we sell.
SECURITY & PRIVACY
Q.: Is it safe to shop at EBrazil.com.br?
A.: We don't handle credit card numbers directly. So,
it's 100% safe to shop with us. See more info about Payment Methods
here.
Q.: How about my private information like email
address, address and phone number?
A.: We will use this information only to get in touch
with you if needed for some important reason. Also, if you require
we will use your email address to send you a News Letter every 3
months with news about new products and special sales.
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